←All industries Travel, Transportation & Hospitality

The front desk that never goes home.

A hotel, a transfer desk and a travel line all run on a phone that rings hardest when nobody can reach it. ORIKIN answers every line at once, in every language in your lobby, sells the room, holds the seat, rebooks the traveller when a flight slips, and leaves your managers one screen with only the things that actually need them.

What it does for a hotel

Needs a person #2291
Mini bar charge disputed. The key-card log is attached: the room was empty 19:04 to 23:52.
Approve refund $35 guest still on the line

The only row that ever asks for you. The refund is prepared, argued and waiting on one tap.

Live now #2308
Air conditioning not cooling. Night engineer called, a room change offered.
On it Raised 00:12 · picked up 00:14

Midnight, room 812. The guest never heard hold music and nobody looked up the engineer’s number.

Mission control

And the day, written down.

Hour by hour, where the bookings came from, and what guests asked about most. You never have to open it. It is there when you want it.

Monday 27 July
Good afternoon, Tarek
1,137 conversations handled today
T
All systems live · Solera agent · last action 2 min agoToday7 days30 daysSynced just now
What your AI did today
Your value scoreboard
1,137
Conversations handled
337
Calls answered
121
Bookings taken
32
Escalated to you
Today’s revenue
through 16:40 · every channel · direct, no commission
+18% vs. yesterday
$25,652
vs. $22,410 same hour yesterday
$0$28K
00:00NOW
How today is going6 hr ago

Booking revenue is 11% ahead of the same hour yesterday, and a third of it never touched an OTA — rooms sold on your own line and your own WhatsApp, at no commission. When the 14:20 to Muscat slipped, 31 passengers were rebooked and 6 late arrivals had their rooms held, before anyone reached a desk. 32 conversations went to the duty desk, each already written up.

regenerates every 24 hoursSee reasoning
Activity volume
Hour by hour · today·dotted line = day average
ChatCallsBookings
Where work comes from
Bookings by channel · today
121bookings today

Voice calls leads at 38%, across all five channels today.

Voice calls46 · 38%
WhatsApp36 · 30%
Web chat23 · 19%
Instagram11 · 9%
Telegram5 · 4%
How calls and messages feel
Sentiment across 1,137 conversations today
82%positive — good today
+4 pts vs. yesterday
932 positive160 neutral45 negative
Top concerns today
flight delay rebooking68late check-in51airport transfer37
When you’re busiest
Hour by hour · today vs. yesterday
Busiest around 15:00·162 interactions
TodayYesterday
Swipe right
One case, end to end
Case #2291 Room 706 · billing Open · 04:12
Guest I’ve got a mini bar charge on my bill — thirty-five dollars. I didn’t touch it, I was out all evening.
ORIKIN That went on at 20:40, and your key card shows the room empty from 19:04 till nearly midnight. Taken off the bill — nothing for you to chase.
#2291 Billing
Key-card log attached · guest still on the line
Mini bar $35 · disputed
room unoccupied 19:04 to 23:52
→ Duty manager · Charlotte D. Deciding
✓ Approve refund Ask for detail
Approved by Charlotte D. · 00:06 → Refunded ✓✓

The agent never moves money on its own. It gathers the evidence and makes the decision a one-tap one.

Every job a travel or front desk gets asked to do.

Revenue The booking that never touches a channel Answered, quoted and confirmed on your own line, at any hour.
Revenue The booking that never touches a channel Answered, quoted and confirmed on your own line, at any hour.
Confirmed · your line1104 · two nights, ThursdayNo channel, no commission
Revenue Sells what the desk forgets to ask Offered in the moment the guest is already saying yes.
Revenue Sells what the desk forgets to ask Offered in the moment the guest is already saying yes.
Offered at 09:12Early check-in + $60Guest said yes on the call
Bookings Moves the booking, frees the night Changes the date, the room or the party size, then offers what it freed to the next enquiry.
Bookings Moves the booking, frees the night Changes the date, the room or the party size, then offers what it freed to the next enquiry.
Booking 7741 · moved to FriDeluxe king · 2 nightsThu released · offered 18:12
Service Room service and food orders Repeated back, sent to the kitchen, timed for the guest.
Service Room service and food orders Repeated back, sent to the kitchen, timed for the guest.
Kitchen · 21:04Club sandwich, still waterRoom 512 · 20 min · told the guest
Service Housekeeping and maintenance Routed to the right app with the request already written.
Service Housekeeping and maintenance Routed to the right app with the request already written.
908  Two more towels  Alice F.  00:411104  Cot for tonight  accepted412  Spill, corridor  on the way
Language Concierge, in their language Books the table instead of listing three options.
Language Concierge, in their language Books the table instead of listing three options.
العربية  English  Русский  中文  Français  +21
Service Wake-up calls and late checkout Checked against the day’s occupancy before it promises.
Service Wake-up calls and late checkout Checked against the day’s occupancy before it promises.
Set by voice04:40 · room 706Placed, in Arabic
Revenue Groups, weddings and corporate The enquiry worth more than a room night, captured.
Revenue Groups, weddings and corporate The enquiry worth more than a room night, captured.
23:11 · enquiryWedding, 180 guestsDates and budget on the sales desk
Money Deposits and payment links No card number is ever read out loud to anyone.
Money Deposits and payment links No card number is ever read out loud to anyone.
pay.orikin.ai/rz-1113  Paid
Evidence The argument, made before you decide Gathered and attached, waiting on one tap from you.
Evidence The argument, made before you decide Gathered and attached, waiting on one tap from you.
Disputed · #2291Mini bar $35Room empty 19:04 to 23:52
Reputation Catches it before it becomes a review Heard while the guest is still in the building.
Reputation Catches it before it becomes a review Heard while the guest is still in the building.
Caught in-house“The room was never made up.”Duty manager, before checkout
Revenue The comment under your photo becomes a table Somebody asks about Saturday under your latest post. It answers in public, then takes the booking in the messages.
Revenue The comment under your photo becomes a table Somebody asks about Saturday under your latest post. It answers in public, then takes the booking in the messages.
Instagram · 21:07
“Any tables Saturday night?”
Replied in publicBooked for 8:30pm in the DM
Service When the flight slips, the plan holds A delay lands and it moves the transfer, holds the room, and tells the traveller before they ask.
Service When the flight slips, the plan holds A delay lands and it moves the transfer, holds the room, and tells the traveller before they ask.
EK 218 delayedTransfer moved to 21:50Room held for late arrival
Service Transfers, seats and airport runs Books the car, names the driver, and sends the pickup time to whichever app they messaged from.
Service Transfers, seats and airport runs Books the car, names the driver, and sends the pickup time to whichever app they messaged from.
Pickup Thu 06:15Driver named on the messageSaloon · 2 bags
Service The bag that never arrived Takes the details, files the claim with the reference, and says where the bag actually is — without a queue at the desk.
Service The bag that never arrived Takes the details, files the claim with the reference, and says where the bag actually is — without a queue at the desk.
File ref · WY-40812Last scanned · Doha · 18:20Told the passenger · Delivery tomorrow 09:00
Service What you are owed, explained Reads the rule for the delay and says plainly what the passenger is entitled to. It never pays out — that goes to a person.
Service What you are owed, explained Reads the rule for the delay and says plainly what the passenger is entitled to. It never pays out — that goes to a person.
Delay 3h 40m · long haulEntitlement explainedPayout → duty manager
Service Change one leg, the rest follows Move the outbound and it moves the transfer, the room and the return, then sends one itinerary instead of four messages.
Service Change one leg, the rest follows Move the outbound and it moves the transfer, the room and the return, then sends one itinerary instead of four messages.
Outbound moved to FriTransfer and room shiftedOne itinerary sent
Swipe right

It also runs airport transfers, lost property, arrivals and special requests, and the message after the stay that asks how it went and hands complaints to a person.

Where it stops
✓ It says this

“That’s $240 a night with breakfast, and I can hold it until six. The duty manager can approve the upgrade.”

✗ It never says this

“I’ve taken last night off your bill and knocked thirty per cent off the rest of your stay.”

Money, overbooking, and any guest who is genuinely upset. It prepares the decision, attaches what it found, names who should make it, and says so to the guest in plain words. No refund, no rate change and no compensation ever leaves without a person tapping approve.

See it run your front office.

Book a demo