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The storefront that answers every message.

A shop loses more to the message nobody answered than to the customer who walked out, and online it is worse: nobody walks out, they just never reply again. ORIKIN answers on WhatsApp, Instagram and the phone at the same time, checks the real stock, takes the payment, and leaves your team only the things that need a person.

What it does for a retailer

Needs a person #4482
Refund asked after the return window closed. The courier scanned it once and sat on it for six days.
Approve refund $72 customer waiting

The only row that ever asks for you. The tracking is attached and the argument is already made.

Live now #4501
Asking whether the ceramide moisturiser comes in 100ml. Two left in Deira, one in Jumeirah.
Answered 00:09 payment link sent

Midnight, one moisturiser. Nobody was on shift and the sale still happened.

Mission control

And the day, written down.

Hour by hour, where the orders came from, and what shoppers asked about most. You never have to open it. It is there when you want it.

Monday 27 July
Good afternoon, Sophie
933 conversations handled today
A
All systems live · Verrow agent · last action 2 min agoToday7 days30 daysSynced just now
What your AI did today
Your value scoreboard
933
Conversations handled
310
Calls answered
156
Orders taken
24
Escalated to you
Today’s revenue
through 16:40 · 156 orders · average basket $86
+22% vs. yesterday
$13,416
vs. $11,979 same hour yesterday
$0$15K
00:00NOW
How today is going6 hr ago

Revenue is running 12% ahead of the same hour yesterday, and most of the lift is WhatsApp after lunch — hours a person was never covering. Voice still brings the biggest baskets. 24 conversations came to you, 16 of them refunds, which is the one thing it will not decide.

regenerates every 24 hoursSee reasoning
Activity volume
Hour by hour · today·dotted line = day average
ChatCallsOrders
Where work comes from
Orders by channel · today
156orders today

WhatsApp leads at 38%, across all five channels today.

WhatsApp58 · 38%
Voice calls44 · 28%
Instagram27 · 17%
Web chat17 · 11%
Telegram10 · 6%
How calls and messages feel
Sentiment across 933 conversations today
87%positive — good today
+3 pts vs. yesterday
812 positive98 neutral23 negative
Top concerns today
delivery timing34which cleanser for oily skin22returns14
When you’re busiest
Hour by hour · today vs. yesterday
Busiest around 13:00·142 interactions
TodayYesterday
Swipe right
One case, end to end
Case #4496 winter dryness · cleanser swap Closed · 01:58
Customer My skin’s been really dry and flaky since it got cold, especially around my nose. I’ve been using the foaming cleanser you sold me in summer — is there something better for now?
ORIKIN That’ll be the cleanser — too stripping once the heating’s on. Swap to the cream one and add the ceramide moisturiser. Forty-two for both. Payment link, or cash on delivery?
Customer Thanks — you can send it to my usual address. I will pay upon arrival.
ORIKIN Out today, cash on delivery. If it’s not with you by Friday, call me.
#4496 Sale
Call ended 19:43 · out for delivery
Foaming cleanser · bought in July
dry, flaky · since the heating went on
Cream cleanser · Ceramide moisturiser $42
Cash on delivery · their usual address · pays on arrival
✓ Confirmed
Nobody was asked to approve it → Order placed · shipping tonight ✓✓

It knew what they bought in July, why it stopped working in November, and had it on the way to their usual address before they hung up. They pay when it arrives. No approval needed — nothing here was a judgement call.

Every message a shop gets.

Revenue The sale that happens in the message A comment, a DM or a WhatsApp at midnight, answered and closed on the spot.
Revenue The sale that happens in the message A comment, a DM or a WhatsApp at midnight, answered and closed on the spot.
Instagram · 23:402 items · $95Paid on the link, dispatched 09:10
Revenue Sells the refill they forgot Offered while the basket is open, never as a separate marketing message.
Revenue Sells the refill they forgot Offered while the basket is open, never as a separate marketing message.
Added on the callRefill pack + $12Customer said yes, one tap
Service Stock, checked not guessed Reads the real count, branch by branch, and says which one to come to.
Service Stock, checked not guessed Reads the real count, branch by branch, and says which one to come to.
100ml  Ceramide moisturiser  Deira · 2 left100ml  Ceramide moisturiser  Jumeirah · 1 left50ml  Ceramide moisturiser  Mirdif · restock Thu
Service Where is my order Pulls the tracking, gives a real window, and says so before they ask twice.
Service Where is my order Pulls the tracking, gives a real window, and says so before they ask twice.
Out for deliveryRT-4390 · Peter N.18:20 to 19:00, customer told
Money Returns and exchanges Checks the window, the reason and the courier before anyone argues.
Money Returns and exchanges Checks the window, the reason and the courier before anyone argues.
Return · window passedRT-4482 · $72Courier stalled six days
Orders Cancels before it ships Stops the order, puts the stock back, and leaves the refund to you.
Orders Cancels before it ships Stops the order, puts the stock back, and leaves the refund to you.
Order 8836 · cancelled 18:51Stock returned · 2 itemsRefund $58 · waiting on you
Money Payment links and checkout No card number is ever read out loud to anyone.
Money Payment links and checkout No card number is ever read out loud to anyone.
pay.orikin.ai/rt-4390  Paid
Revenue Win-backs that are not spam Notices a regular has gone quiet and drafts the message. Nothing sends until you approve.
Revenue Win-backs that are not spam Notices a regular has gone quiet and drafts the message. Nothing sends until you approve.
Quiet 48 daysHannah G.Usual order drafted, waiting on you
Revenue The checkout they walked away from Reaches the ones who got as far as paying and stopped. One message, not a campaign.
Revenue The checkout they walked away from Reaches the ones who got as far as paying and stopped. One message, not a campaign.
Left at payment · 21:14Basket $72Nudged once. Paid at 21:40.
Money Cash on delivery, confirmed before it ships An unconfirmed COD order is a rider, a trip and a return. It confirms first.
Money Cash on delivery, confirmed before it ships An unconfirmed COD order is a rider, a trip and a return. It confirms first.
COD · before dispatchRT-4412 · $49Confirmed on WhatsApp, then shipped
Service The address that is not really an address Half the world writes directions, not addresses. It asks for a pin before the van leaves.
Service The address that is not really an address Half the world writes directions, not addresses. It asks for a pin before the van leaves.
Address unclear“Blue door next to the bakery”Asked for a pin. Rider went straight there.
Revenue Recommends from what they actually bought Reads the order history, not a trending list. If the last serum was for dry skin it does not offer the one for oily.
Revenue Recommends from what they actually bought Reads the order history, not a trending list. If the last serum was for dry skin it does not offer the one for oily.
Jan  Cleanser, dry skin  repeatMar  Serum 30ml  repeatJul  Barrier cream  suggested, added
Memory One record, every channel Called last week, messaged today, walked in on Saturday. Same customer, same history, never asked to repeat it.
Memory One record, every channel Called last week, messaged today, walked in on Saturday. Same customer, same history, never asked to repeat it.
WhatsApp  Instagram  Phone  In store
Tickets Support tickets, filed mid-conversation No form and no “please email us”. It writes the ticket from the thread and sorts it by how angry the customer actually is.
Tickets Support tickets, filed mid-conversation No form and no “please email us”. It writes the ticket from the thread and sorts it by how angry the customer actually is.
Urgent · 00:07#4519 · wrong item shippedReached Huda with the transcript attached
Language Switches language mid-sentence Switches mid-sentence with the customer and keeps one order behind it.
Language Switches language mid-sentence Switches mid-sentence with the customer and keeps one order behind it.
العربية  English  Русский  हिन्दी  +21
Service Advice, not a catalogue dump Asks what it is for, then names two options instead of listing eleven.
Service Advice, not a catalogue dump Asks what it is for, then names two options instead of listing eleven.
Asked which oneTwo options, not elevenChose the middle one, ordered
Reputation Caught in the thread, not in public The complaint that would have gone public, answered while they are still in the thread.
Reputation Caught in the thread, not in public The complaint that would have gone public, answered while they are still in the thread.
Caught in the thread“Second late one this month.”Store manager, same hour
Revenue Every comment, answered Not just the DMs. The questions under your posts get a real answer, with the size that is actually in stock.
Revenue Every comment, answered Not just the DMs. The questions under your posts get a real answer, with the size that is actually in stock.
Under yesterday’s reel
“Does this come in a 42?”
Answered in 40s2 left in Deira · link sent
Swipe right

It also runs opening hours and directions, discount codes that will not apply, back-in-stock alerts, failed-payment retries, wholesale and bulk enquiries, loyalty balances, and the message after delivery that asks how it went.

Where it stops
✓ It says this

“It’s $39, and delivery is free over a hundred. Cash on delivery to your usual address, or shall I send a link?”

✗ It never says this

“I’ve refunded that and sent a replacement. No need to send the old one back.”

Money, wholesale pricing, and any customer who is genuinely upset. It prepares the decision, attaches what it found, names who should make it, and says so to the customer in plain words. No refund, no price change and no compensation ever leaves without a person tapping approve.

See it run your storefront.

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