←All industries Healthcare

The front desk that never puts anyone on hold.

A clinic’s phone rings hardest when the clinic is shut. ORIKIN answers every line, books the appointment, refills the slot a cancellation emptied and gets anything urgent in front of a clinician in seconds. It does not diagnose, and it does not prescribe.

What it does for a clinic

Needs a person #7712
Caller describing chest tightness and breathlessness. Transcript attached, the call is still open.
Take the call Escalated at 00:09 · still ringing

The only row that ever asks for you. The agent did not assess it, it recognised it and handed over.

Live now #7718
Repeat prescription requested. Last issued 84 days ago, annual review now due.
Prepared Waiting on Dr. Carter · patient told

Prepared, not issued. The history is gathered and the decision stays with a clinician.

Mission control

And the day, written down.

Hour by hour, how the appointments were booked, and what patients asked about most. You never have to open it. It is there when you want it.

Monday 27 July
Good afternoon, Leena
1,431 conversations handled today
L
All systems live · Northline agent · last action 2 min agoToday7 days30 daysSynced just now
What your AI did today
Your value scoreboard
1,431
Conversations handled
555
Calls answered
164
Appointments booked
103
Sent to a clinician
Appointments booked today
through 16:40 · two thirds outside clinic hours
+12% vs. yesterday
164
vs. 146 same hour yesterday
0180 appointments
00:00NOW
How today is going6 hr ago

Bookings are 9% ahead of the same hour yesterday, and the morning rush cleared without a queue — 72 calls answered in the 9am hour alone. 103 conversations went to a clinician, which is by design: symptoms, dosages and results are never answered here. Every one arrived with the history already attached.

regenerates every 24 hoursSee reasoning
Activity volume
Hour by hour · today·dotted line = day average
ChatCallsAppts
Where work comes from
Appointments by channel · today
164booked today

Voice calls leads at 40%, across all five channels today.

Voice calls66 · 40%
WhatsApp54 · 33%
Web chat26 · 16%
Instagram11 · 7%
Telegram7 · 4%
How calls and messages feel
Sentiment across 1,431 conversations today
84%positive — good today
+2 pts vs. yesterday
1,202 positive193 neutral36 negative
Top concerns today
prescription refill124when are my results back89moving an appointment71
When you’re busiest
Hour by hour · today vs. yesterday
Busiest around 09:00·208 interactions
TodayYesterday
Swipe right
One case, end to end

Two calls at 09:04. A receptionist has one mouth.

Monday morning, both lines ring in the same minute. Neither caller waits, neither is asked to ring back, and both are done inside forty seconds.

Line 1 Ruth A. 09:04:11
Caller Hi, I had bloods done last week — are the results back yet?
ORIKIN They came back Friday. Dr. Carter would rather go through them with you than send them over — Thursday at 10:40?
Caller Thursday’s fine. Is that with the doctor or the nurse?
ORIKIN With Dr. Carter, ten minutes. Booked — confirmation’s on its way.
Booked Thu 10:40 · Dr. Carter · 09:04:32
Line 2 Marco P. 09:04:17
Caller My parent has a physio slot this afternoon. They can’t make it — they’re not well enough today.
ORIKIN I can move that. Wednesday morning, or the same time next week?
Caller Wednesday morning, if there’s availability.
ORIKIN Moved — Wednesday at 11 with Martha. This afternoon’s slot went to the waiting list.
Moved to Wed 11:00 · 14:20 to waiting list · 09:04:38

Illustrative example. Not a real patient.

The minute, counted
Callers waiting0
Messages taken0
Diary changes made3

A booking, a cancellation, and a slot back on the waiting list — all before the practice manager sat down.

The line it stops at
✓ It said this “Your results came back Friday, and Dr. Carter has reviewed them.”
Hard stop
✗ It will never say this “Your iron is low — it’s 9.2, just under the range.”

Results go through the doctor. The agent books the conversation and stops there — every time, whoever asks.

Every call a clinic gets.

Revenue The 9pm call that becomes an appointment Out of hours is when patients actually ring. It books instead of taking a message.
Revenue The 9pm call that becomes an appointment
Rang
22:41
out of hours
Booked
Tue 09:20
Dr. Carter
Confirmed by message · no voicemail taken
Revenue Someone cancels, it fills the slot A late cancellation used to mean an empty hour. It rings down the waiting list and fills it in minutes.
Revenue Someone cancels, it fills the slot
Cancelled
08:12
7 min→
Refilled
08:19
Next on the list, called and confirmed
Service Moved at midnight, right by morning Patients change plans at midnight. The diary is right by morning either way.
Service Moved at midnight, right by morning
Moved by the patient
Thu 14:00 → Fri 11:30
Diary updatedClinician told
Service Reminders that get a reply Sent by text, WhatsApp or phone — whichever that patient actually answers — and it reads what they reply.
Service Reminders that get a reply
09:20Dr. Carter · TueConfirmed
11:00Dr. Ellison · TueRebooked
14:30Dr. Carter · TueNo reply · called
Urgency Anything urgent reaches a person in seconds It never judges how serious something is. It spots that the call needs a person, says so, and puts them through.
Urgency Anything urgent reaches a person in seconds
0:09
Chest tightness, breathless
Spotted, then handed over
→ On-call doctor, with the transcript
Service Prescription refills, ready for a doctor to approve It gathers the request and the patient’s history. Nothing is issued until a doctor approves it.
Service Prescription refills, ready for a doctor to approve
Repeat requestedNeeds a doctor
Ready for Dr. Carter
Last issued 84 days agomedication review due
Recall Patients who are overdue a check-up It writes the reminder from the patient’s own record, then waits for you to send it.
Recall Patients who are overdue a check-up
NS
Claire H.
Due five months ago
Recall draftedWaiting on you
Money What the visit will cost, before they come in It checks the insurance and says what is covered and what they pay, so nobody argues at the desk later.
Money What the visit will cost, before they come in
InsuranceCovered
They pay$25
Checked before the visit, told up front
Language Arabic and English in one call It switches language mid-call, and there is still only one record behind it.
Language Arabic and English in one call
العربية English Tagalog हिन्दी +21
Still one record behind all of them
Service Finds a specialist their insurance covers, with a free slot It checks the insurance and the diary at the same time, then names two who can actually see them.
Service Finds a specialist their insurance covers, with a free slot
Dr. Ellison · CardiologyCoveredTue 09:20
Dr. Whitfield · CardiologyCoveredThu 14:00
Dr. Vance · CardiologyNot covered—
Two names, both covered, both free this week
Service Says the results are in, books the follow-up It tells them the results have arrived and books the appointment. It never reads a result out.
Service Says the results are in, books the follow-up
Results backFollow-up offered
🔒 It never reads a result out
Service Sends the referral on, and says what happens next Takes the details, sends them on, and tells the patient what happens next.
Service Sends the referral on, and says what happens next
Referral sent→Cardiology
Dr. Ellison
Patient told what to expect
Memory It remembers them, whichever way they get in touch Called last year, messaged today, walked in on Saturday. Same patient.
Memory It remembers them, whichever way they get in touch
PhoneWhatsAppWebsiteIn clinic
One record, one patient
Reputation Hears the complaint before it goes online The complaint about a wait, heard while they are still in the building.
Reputation Hears the complaint before it goes online
“Forty minutes past my slot.”
Practice managerSame hour
Money Chases the insurer for approval It sends the request, chases the insurer until they answer, and tells the patient where it stands without being asked.
Money Chases the insurer for approval
Waiting on the insurer
Submitted MonApproved
Chased twice · answered in 8 daysPatient told twice
Service Instagram asks, the diary answers Clinics get asked for appointments in messages now. It books them — and it still gives no advice in a DM.
Service Instagram asks, the diary answers
Instagram DM · 22:14
“Do you have anything this week?”
Booked Thu 09:20No advice given
Swipe right

It also runs opening hours, directions and parking, forms sent before the visit, interpreter requests, and the message afterwards that asks how the visit went.

Where it stops
✓ It says this

“Your results came back Friday and Dr. Carter has reviewed them. I can put you in Thursday at 10:40.”

✗ It never says this

“Your cholesterol is a little high. Cut the salt and take the tablets every other day instead.”

Diagnosis, prescriptions, test results and anything that counts as clinical advice. It books, moves, reminds, chases, checks cover and routes. It never tells a patient what is wrong with them, never issues a repeat without a clinician approving it, never reads a result aloud, and says out loud that it is not a clinician the moment a call turns medical.

See it run your clinic.

Book a demo