Enterprise Pilot Terms.

What a pilot is

A pilot exists to answer one question: does this work on your business, on your traffic, in your voice? It runs on live channels, because an evaluation against synthetic traffic answers nothing worth knowing.

Scope and duration

Each pilot is agreed in writing before it begins and records the channels in scope, the volume expected, the success measures, the named contacts on both sides, and the start and end dates. Anything outside that document is outside the pilot.

What we do

• Configure the agent against your business, your tone and your limits.
• Stand up the channels in scope and keep them running for the pilot period.
• Meet you at an agreed interval to review transcripts and adjust behaviour.
• Give you a full export of everything the agent handled, at any point on request.

What we ask of you

• A named owner who can make decisions about scope and tone.
• Access to the knowledge the agent needs to be useful — pricing, policies, availability.
• A person the agent can hand a conversation to when it should not answer alone.
• Prompt notice of anything that looks wrong, so it can be corrected inside the pilot rather than after it.

Handover to a person

Every pilot defines the cases the agent must not resolve alone. It escalates rather than guesses, and the escalation path is agreed before launch, not discovered during it.

Your data during a pilot

Pilot data is customer data. It is processed under the Data Processing Addendum, it is not used to train models serving other customers, and it is exportable and deletable throughout.

Confidentiality

Each side will keep the other’s non-public information confidential and use it only for the pilot. That obligation survives the pilot.

We will not name you as a customer, quote you, or publish results from your pilot without your written agreement.

Service levels

A pilot carries no service level agreement unless one is agreed in writing. We monitor it actively and respond quickly, but a pilot is an evaluation, and it should not be positioned as your only route of contact for a channel you cannot afford to lose.

Fees

Pilot fees, if any, are set out in the pilot document. Where a pilot is provided at no charge, that does not create an entitlement to continued free use after it ends.

Ending, and what comes next

Either side may end a pilot on written notice. At the end, the agent is switched off on the agreed date, you receive a final export, and pilot data is deleted on the schedule in the Data Processing Addendum unless you convert to a paid agreement.

Converting is a decision, not a default. Nothing continues automatically.

Contact

Questions about a pilot may be sent to contact@orikin.ai.